Contact Us
Please check the below FAQs. If your question isn't answered, you can always contact us here.
What is the Joono AI? 
Joono is an innovative app for creating and editing photos. It provides a wide range of creative tools, including filters, effects, and editing options. Joono will assist you in effortlessly transforming your photos, making them more creative and vibrant.
What does the free trial Premium include?
Experience the full editing capabilities of our app with a complimentary Premium trial. If you opt not to subscribe, you can cancel before the trial concludes, and no charges will apply. Should you decide to continue with the Premium package, you'll be automatically enrolled post-trial. Remember, you can cancel anytime.
Will my subscription auto-renew?
Yes, your subscription to our app will automatically renew once the current subscription period ends. This ensures uninterrupted access to our features and capabilities.
Can I use application without paying?
Yes, absolutely! Our app offers certain features for free so you can experience and use it without any payment. However, for accessing the full range of advanced functionalities, we offer a subscription model that enhances your experience and provides additional benefits
How do I change my payment method?
"For iOS. Update your payment method on your iPhone or iPad: - Open the Settings app. - Tap your name. - Tap Payment & Shipping. You might be asked to sign in with your Apple ID. - Tap Add Payment Method, enter the new payment method, then tap Done. - Tap Edit. - Tap the red delete button next to the old payment method, then tap Delete. You can also visit https://support.apple.com/en-us/HT213276"
How do I request a refund?
If you want a refund for your subscription, please mail us at support@joono.me
How do I cancel my subscription?
"For iOS: Apple manages all subscriptions. To terminate your subscription you will need to go into your phone settings > Apple ID > iTunes and App Store > Apple ID > View Apple ID > Subscription. You can also visit https://support.apple.com/en-us/HT202039 for more information."
How do I purchase the Premium?
You can purchase a paid subscription during your initial app visit. Additionally, by clicking on the paid features within the app, you'll be presented with a screen offering you to subscribe to Premium.
How to suggest a new feature or enhancement?
To suggest a new feature or enhancement, please reach out to us via email at support@joono.me. We'd love to hear your ideas!
Something is wrong with the app, how do I tell you?
If something is wrong with the app, simply email us at support@joono.me to report the issue
How do I cancel my subscription on iOS?
To cancel your subscription on iOS, please contact us at support@joono.me, and we'll guide you through the process
How do I request a refund?
If you would like to request a refund, please send an email to support@joono.me, and we will assist you with the refund process